Have questions? We’ve got answers.

Curbside maintains general liability insurance coverage of one-million dollars per occurrence with a two-million dollar aggregate as recommended in the industry. Client accounts are named as additionally insured on such policy. In addition, Curbside maintains an excess general liability policy with coverage of two-million dollars per occurrence/aggregate. Insurance claims are handled by the Curbside Account Manager in conjunction with the corporate office, insurance agents and company. The clients are kept informed of all incidents and outcomes. Curbside also carries Workers' Comp coverage and a Crime Policy for accounts that handle cash.

Generally, Curbside requires four- to six-weeks notice to start providing service. However, special arrangements can be made if a rapid start is required.

Yes, all Curbside employees are recruited from the local area of each account and are supported by regional managers and corporate office management. In some cases we have relocated experienced managers who are interested in a good opportunity and don’t mind transferring to another part of the country.

Curbside conducts two previous employment reference checks, department motor vehicle (DMV) driving record checks and criminal offender record information (CORI) checks on all employees. Drug testing is completed in conjunction with those client accounts that require it as a condition of employment.

Curbside does whatever it takes to provide services that become a natural extension of our clients’ facilities. From hiring and training to marketing and measuring success, our model is designed to create operational efficiencies on a ongoing basis. And while many companies talk about people being their biggest differentiator, we demonstrate it by making small differences in people’s lives every day.

As part of the Curbside business model, each account has an Account Manager or Assistant Manager on site during all business hours responsible for operating all aspects of the service. Regional Managers and Corporate Management provide support to each Account Manager and make regular visits to review the operation and to meet with client representatives.

Yes, all our uniformed employees wear clean, easily identifiable shirts, hats and jackets and must follow appearance standards regarding grooming, piercings and tattoos. We understand the importance of a first impression, and we want customers to always feel comfortable with our neatly dressed well-groomed staff.

Curbside has a comprehensive training program that encompasses all aspects of each individual service. Topics include new employee training, customer service, operational procedures, sexual harassment, safety and account manager training—all supported by monthly manager conference calls. We also incorporate any hospital-specific training into the program and encourage hospital representatives to participate.

Analyzing metrics from advanced technology, customer comment cards and mystery shops are just a few of the ways we always have an eye on getting better. Many times we also partner with the client to initiate independent survey groups, such as, Press Ganey, that objectively rate parking experience. But all you have to do is look at the hundreds of letters and emails we get from satisfied customers to know we’re doing our job right.

Curbside operates all aspects of the service including the recruiting, hiring, training and management of the valet attendant staff. We provide a host of services at the main entrance doors that includes greeting and welcoming patients and visitors, opening and closing doors, offering assistance, providing directions and information, traffic control, wheelchair assistance and “we also park cars.” We also provide the valet service function of parking and retrieving vehicles but our main focus is on creating a warm, friendly and helpful environment.

The cost is generally based upon an hourly fee per attendant charge or an all inclusive monthly management fee. The total cost of the service is determined by the number of attendants and the type of service provided. A no obligation site visit is encouraged in order to provide an operational plan and to determine the proper staffing levels.

Each account has a system for handling vehicles left after hours. The keys are turned over to a hospital representative and signs are posted in the valet area informing customers the procedure for obtaining keys and vehicle.

Yes, prior to starting an account, out Human Resources manager works with hospital representatives to include hospital-specific training requirements. Often, Curbside employees attend the new employee orientation at the hospital and the information is incorporated into the operations and training manual. We also follow the Joint Commission on Accreditation for Healthcare Organizations (JCAHO) environment of care standards and the Health Information Portability and Accountability Act (HIPAA) guidelines established by the account hospital.