Greeter/Ambassador

Scope of Position:

The Greeter/Ambassador is a high profile, customer service position.  The ideal candidate for this role with do whatever it takes to provide an exceptional customer service experience for each and every patron.  Greeters/Ambassadors should be adept at anticipating the unique needs of each customer and exceed their expectations with each interaction.  In this very visible role, it is vital that the Greeter/Ambassador maintains a positive attitude and professional appearance at all times.  The Greeter/Ambassador reports to the Account Manager.

Principal Duties and Responsibilities:

• Creates a positive first impression by warmly welcoming each customer.
• Anticipates customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc.
• Facilitates customers' access to and the use of the establishment by offering information, directions and general assistance.
• Performs concierge duties as needed. Hails taxicabs and stands at the front door or designated area in order to provide assistance.
• Ensures a clean working area by keeping the area neat and free of debris.  Sweeps the front door area.  Notifies the appropriate personnel regarding spills, ice build-up, snow removal, etc.
• Provides traffic control, keeps traffic moving, and eliminates bottlenecks to keep the traffic flowing at the entrances and exits.
• Assists security as needed in screening visitors entering and leaving the facility.
• Maintains a professional appearance and demeanor at all times, including abiding by company uniform policies.

Skills Required:

• Must have the desire to help and serve others.
• Customer service experience, preferably in hospitality services or retail.
• Able to walk or stand for up to 8 hours at a time.
• Must be able to lift up to 25 pounds.
• Must be able to work outdoors in all weather conditions.
• Ability to communicate clearly and effectively in a courteous manner in keeping with the Curbside philosophy.

 

We are currently hiring for this position in the following cities and towns:

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