Frequently Asked Questions
How does Curbside work?
Curbside makes shopping at nearby stores quick and easy. Just place your order with the free Curbside app or website. We’ll notify you when your order is ready for pickup. Swing by the store and we’ll bring it to your car. Best of all, it’s completely free!
What does it cost?
Curbside is completely free, with no fee or price markup!
Where is Curbside available?
Curbside is available at thousands of CVS locations nationwide, select Shopping Centers, Sephora, Levi's and more. Check the app or visit ourwebsite to find stores near you.
How is my credit card charged?
Your card will be charged by either the retailer or directly through Curbside. Depending on where you shop, the charge will be made to your card at the time of pickup, or when your pickup is placed. If your pickup was cancelled, please allow up to 7-10 days for the pending charge to be removed from your credit card.
Why do I see multiple charges on my credit card?
You may see more than one charge on your credit card if you placed multiple pickups, accepted a substitution, or added a recommended product.
Can I use my retailer loyalty card for purchases?
Yes! We support CVS ExtraCare and Sephora Beauty Insider cards.
To add your card in the Curbside app, tap the menu button in the top right corner, choose “Manage Cards,” select the “Loyalty Cards” tab, then enter your CVS ExtraCare or Beauty Insider card number. On the Curbside website, log into your Curbside account and click “My Account” in the top right corner. From the dropdown, choose “Payment Info.” Choose “Add Card” in the Loyalty Cards section enter your card number.
Sephora Beauty Insider Program
If you currently are a member of Sephora’s Beauty Insider Loyalty Program, you will be able to add the email address associated with the Beauty Insider account within the Curbside app. Currently, you are not able to redeem any rewards, birthday gifts, or special promotions. If you are a new Beauty Insider, you can opt in and sign up for the Beauty Insider program.
Sephora discounts/promotions cannot be applied to orders placed through Curbside. If picking up your order at a Sephora store location, Sephora stores are not able to accept/redeem any Sephora discounts/promotions on Curbside orders.
How will I know my pickup is ready?
We’ll send you a text message and email when your order is ready for pickup.
Can I make changes to pickups after I’ve placed them?
No changes can be made once your order is placed. If you have a problem with an order, please email firstname.lastname@example.org for assistance.
How do I cancel an order?
Your order can be cancelled from the Curbside app or on the Curbside website.
In the mobile app, tap the menu button and choose “My Pickups.” Select your in-progress order, tap “Order Summary,” then select “Cancel Pickup.”
On the Curbside website, log into your Curbside account. Select the “My Account” button and choose “My Orders.” Click the “Order Details” button next to the open order and choose “Cancel the Order.”
Can I return items through Curbside?
You can return items from CVS at the store with the store receipt you received in your bag.
Westfield Sephora Valley Fair & Westfield Sephora Oakridge
Email Curbside customer support to let us know you have a return. You will then need to drop your return off at the Curbside tent and our Curbside Associate will process the return for you.
Sephora Walnut Creek & Sephora Beverly Drive
Returns can only be processed at either the Sephora Walnut Creek or Sephora Beverly Drive stores for any orders placed through the Curbside app and picked up in store. The items being returned must be brought back to the location from which the order was originally picked up. A refund will be issued by Curbside to your credit card within 5-7 days. Please note that if you return at any other Sephora location, you will only be able to receive store credit or an exchange.
Where do I find my receipt?
You can find your order receipt by going to the Curbside app menu, selecting “My Pickups,”choosing the order, and selecting
Certain orders will not have a retailer receipt under My Pickups. Please reference the Order Summary in the App or Curbside Ready email for a breakdown of the order.
How long do I have to pick up my order?
Refer to the order details in your account to see how long you have to pick up your order.
What happens if I don’t pick up my order?
The order will be cancelled and any charges against your card will be reversed. Credits to your card can take 7-10 days to process, depending on the retailer.
Why was my order cancelled?
If a product you selected runs out of stock before the inventory is updated or is unavailable for in-store pickup, this can
result in an order cancellation. Also, if your phone carrier signal or wifi drops when the order is processing,
this can also cause the order to timeout and be cancelled.
If your order is cancelled, you can place the order again at a later time or select a different Curbside location. You can also reach out to our support team at email@example.com.
Does Curbside support retailer discounts and coupons?
Curbside prices reflect price discounts that are offered by the retailer. At this time manufacturer coupons are not accepted.
Can I change the pickup location after my pickup has been placed?
Not at this time. If you accidently place an order at the wrong store and need to change the store location, cancel your order, re-add the items to your cart from the correct store location, and re-submit the order.
Can I have someone else pick up for me?
Many of our locations allow you to have someone pick up an order on your behalf. To use this feature, tap or click the “Handoff”
link in the cart before placing your order and invite one of your contacts to pick up the order. The person you
select needs a Curbside account and will be asked to show photo ID at time of pickup.
If you need help setting up a handoff, you can email firstname.lastname@example.org. Please make sure to include your account information along with the account information for your handoff person. This includes name, email address, and phone number associated with the Curbside account.
*This feature is currently only available for orders placed through the Curbside mobile app.
What items are available through Curbside vs. inside the store and on a retailer's website?
Curbside offers the same products that are available for in-store pickup on the retailer’s website, for the same price as in-store. We do not carry online-exclusive items.
How do I pay for my order?
When you set up your Curbside account, you will enter your credit card information. We will store your information securely so you can quickly and easily place orders at nearby stores with a click of a button.
Do I tip the person that brings out my order?
We have a no tipping policy, but we appreciate reviews on the App Store and Google Play.
What are your hours?
Curbside hours vary by location depending on the store hours for the location. Our app will show you the “pick up by” time for your order.
How do I create a Curbside Account?
Creating a new account is easy and free. Download the free Curbside mobile app from the App Store or Google Play, or visit our website at beta.shopcurbside.com. Enter a username and password or use the ‘Sign Up with Facebook” button to create a new account.