Online Commerce for Physical Stores with All the Key Features

Curbside makes creating custom order online and pickup experiences easy. Take advantage of our entire tech stack to help jumpstart your omni-channel program.

Fulfill

Fill online orders in-store, efficiently and effectively
More about FULFILL™

Curbside Merchant Console

A full-featured mobile app for Pick and Pack that runs on any iOS or Android device with features that include:

  • Alerts when customers are approaching store
  • Scan or swipe to checkout at Point-of-Sale
  • Prioritization of orders based on customer ETA
  • Zone picking
  • Batch picking
  • Separate holding areas for temperature control items
  • Scan to pick
  • Order queue and task lists
  • Customer/Driver arrival alert and acknowledgment
  • QR code scan for customer handoff validation
  • Offline order handoff support
  • Product data and loyalty program integration
  • Barcode receipt and receipt capture
  • Promotions support
  • Valid ID verification and signature proof and upload
  • Order due reminder
  • HRMS and SSO Integration
  • Deploy via MDM

Customer Support Tools

Fulfill includes Curbside Assist, a standalone, tier one customer support web interface. Filter real-time orders by user, store, loyalty card, order status, price and more. Get a granular view into notification flow with tracking on a per user and per order level. Add notes on each shopper record, update inventory and customer order need review states.

In-store Inventory Algorithms

Fulfill learns from a history of inventory readings to assign a confidence level to the availability of every SKU at every store. Configure confidence thresholds to hide items that do not meet the set thresholds from product listings and search results. Items marked out of stock by associates via the Curbside Merchant Console are also automatically dropped from the product catalog until restock occurs.

Powerful Administrative Controls

Take control with role-based user authentication and assignment of employees to stores. Multi-store access controls and audit logs with event tracking. Training mode for onboarding new associates, and ability to set fulfillment type (pickup, delivery) on a per store basis.

Substitutions, Returns and Exceptions

Choose from algorithmic or retailer-defined substitutions for out of stock items. Handle price variance, cancellations, returns, reverse logistics, and more.

Age Verification

Verify age for restricted items, control verification or restriction

Pickup or Delivery

Provide both curbside pickup or on-demand delivery options to shoppers. Full integration with Postmates and Uber Delivery to notify associates when drivers are on approach. Store associates can walk out delivery and pickup orders with an identical operational process.

Dedicated Support Team

Live support for operations teams store associates by email and phone concurrent with your store hours of operation.

Curbside Merchant Console